RFP-Grievance, Commissary, and Tablet Proposal #342836
Louisiana > Orleans Parish Sheriff's Office
RFP: 85060669
Listing Information/Advertisement:


The Orleans Parish Sheriff’s Office requests proposals from qualified individuals and firms with experience in providing a Grievance, Commissary, and Tablet Management System. 
           
The successful responder shall provide all software, system engineering, training manuals, training aids, materials maintenance, maintenance manuals, labor, and all things necessary to provide, install, implement, interface, and maintain the software and electronics to operate an automated Grievance, Commissary, and Tablet Management System that enables users to manage and perform all of the comprehensive activities delineated in this RFP.

Please note that this RFP has been updated to include visit, mail, and telephones for a complete title of:  Grievance, Commissary, Visit, Mail, Telephones, and Tablet Proposals.

PUBLIC MESSAGE BOARD
Discuss questions with the owner/creator of this Listing.
ggiminski on 12-Jan-2023 8:46:29 AM CST
1. In order to provide our best possible offer, it is very important to have historical usage data for all revenue streams. This data is necessary to estimate costs as well as potential revenues. The current vendor has access to this information, so distributing the information to other vendors in a timely fashion will ensure a level playing field for all bidders. Please provide as much data as possible from the following: Call Revenue – # of calls per month, # of minutes per month, total revenue per month for each: • LOCAL – Collect • INTRALATA – Collect • INTERLATA – Collect • INTERSTATE – Collect • LOCAL – Debit • INTRALATA – Debit • INTERLATA – Debit • INTERSTATE – Debit • International – Debit • LOCAL – Prepaid Collect • INTRALATA – Prepaid Collect • INTERLATA – Prepaid Collect • INTERSTATE – Prepaid Collect Tablet Revenue - # transactions per month, cost basis (per minute / message / month / song purchase, etc.) and total revenue per month for each: • Tablet Release – • Electronic Messaging • Video Messaging • Entertainment Content Video Visitation Revenue • # Visits Per Month • # of Minutes per Month (if minute based) • Total Revenue Per Month
ggiminski on 12-Jan-2023 8:46:36 AM CST
2. Please provide several recent commission reports for the Jail, showing calls, minutes and revenue (or at minimum calls and minutes).
ggiminski on 12-Jan-2023 8:46:42 AM CST
3. Please provide average monthly revenue data for any additional services offered under the current contract, such as voicemail, messaging, etc.
ggiminski on 12-Jan-2023 8:46:55 AM CST
4. To evaluate usage data and additional revenue potential, it is very helpful to have the rates currently being charged to end-users under the current contract. Please provide the following: Call Category – Rate for First Minute and for Each Additional Minute for each: • LOCAL – Collect • INTRALATA – Collect • INTERLATA – Collect • INTERSTATE – Collect • LOCAL – Debit • INTRALATA – Debit • INTERLATA – Debit • INTERSTATE – Debit • International – Debit • LOCAL – Prepaid Collect • INTRALATA – Prepaid Collect • INTERLATA – Prepaid Collect • INTERSTATE – Prepaid Collect Tablet Rates – Rate Charged and Cost Basis (flat rate or per-minute fee) for each: • Tablet Rental Fee • Movie Rental • TV Show Rental • Music • Games • Video Rentals • Video Purchases Video Visitation Rates • Per-Visit or Per-Minute Rate • Cost Basis (per visit or per-minute Messaging Rates – Rate Charged and Cost Basis (per message or per minute) for each: • Voicemail • Email/Text Message • Video Message
ggiminski on 12-Jan-2023 8:47:22 AM CST
5. Does the current vendor offer any alternate calling types, such as Advance Pay, PayNow or Text-to-Connect? If so, what are the rates and fees charged for these calls?
ggiminski on 12-Jan-2023 8:47:29 AM CST
6. Please outline the fees that are being charged to end-users: a. Bill Statement Fee b. PrePaid Account Funding Fee via Web c. PrePaid Account Funding Fee via IVR d. PrePaid Account Funding Fee via Live Operator e. Fees for Instant Pay Calls
ggiminski on 12-Jan-2023 8:47:34 AM CST
7. Please provide a copy of all current contracts and amendments pertaining to all services under this RFP.
ggiminski on 12-Jan-2023 8:47:46 AM CST
8. Please provide the commission percentage currently received on inmate telephone revenue.
ggiminski on 12-Jan-2023 8:47:52 AM CST
9. Please provide the total average monthly commissions received for all services received over the past year from the current vendor.
ggiminski on 12-Jan-2023 8:47:57 AM CST
10. Does the Parish receive commissions on revenue generated by interstate calls today?
ggiminski on 12-Jan-2023 8:48:02 AM CST
11. Does the Parish require that proposals include commissions on interstate calls?
ggiminski on 12-Jan-2023 8:48:07 AM CST
12. Do commissions from this contract go to the Inmate Welfare Fund, the Sheriff’s Office discretionary fund, or the Parish general fund?
ggiminski on 12-Jan-2023 8:48:12 AM CST
13. Will the Parish allow for a proposal to present multiple pricing options for the Parish’s consideration?
ggiminski on 12-Jan-2023 8:48:18 AM CST
14. Please provide a breakdown by housing unit of the inmate capacity and the number of phones each. The inmate capacity for each cell block is necessary for determining network requirements and charging stations needed to support the tablets.
ggiminski on 12-Jan-2023 8:48:23 AM CST
15. Please provide a breakdown of the inmate population, in percentages or actual numbers, by local, DOC, or other agency.
ggiminski on 12-Jan-2023 8:48:28 AM CST
16. Please provide the average daily population for 2022, broken down by month, if possible?
ggiminski on 12-Jan-2023 8:48:34 AM CST
17. What is the bed count of the facility?
ggiminski on 12-Jan-2023 8:48:39 AM CST
18. Is the inmate trust account managed through the commissary system or the Jail Management System or other system? If other, please specify.
ggiminski on 12-Jan-2023 8:48:45 AM CST
19. In order to ensure a level playing field for all bidders, please confirm that the successful vendor must provide new equipment. Also, please verify that this applies to both new potential bidders and the incumbent provider.
ggiminski on 12-Jan-2023 8:49:02 AM CST
20. Please provide the schedule in which the inmates have access to the inmate phones.
ggiminski on 12-Jan-2023 8:49:08 AM CST
21. How is commissary ordered today?
ggiminski on 12-Jan-2023 8:49:13 AM CST
22. Does the current vendor provide debit calling? If so, how are debit accounts funded – e.g., through an inmate’s trust account, lobby kiosk, phone / website payments, etc.? Please list all available methods.
ggiminski on 12-Jan-2023 8:49:37 AM CST
23. Are calling cards being used today? If so, how are they purchased and given to the inmate? What denominations are available?
ggiminski on 12-Jan-2023 8:49:44 AM CST
24. What limits does the Parish place, if any, on use of the services in this RFP –maximum number of onsite visits allowed per week (or other interval), remote visits per week, calls per week, minutes per call/visit, etc?
ggiminski on 12-Jan-2023 8:49:56 AM CST
25. For the current video visitation system: a. How many inmate kiosks are installed? b. How many visitor kiosks are installed? c. Do you have any portable kiosks? d. Do you require the same equipment counts as those described above? If not, please explain. e. What kind of wiring connects the kiosks to the equipment room?
ggiminski on 12-Jan-2023 8:50:03 AM CST
26. We understand that the Parish has a desire for video visitation kiosks to be installed. Do you want to have kiosks for public visitors only? For inmates, do you want tablets, kiosks, or a combination? How many kiosks are required for visitors? How many for inmates?
ggiminski on 12-Jan-2023 8:50:21 AM CST
27. Do you currently have an inmate tablets program? If so: a. How many tablets does the Parish have today? b. Who is the tablet manufacturer? c. Do inmates share the tablets? How do they check them out? d. Exactly what services and applications are offered on the tablets? e. Are the tablets interfaced with the JMS and for what purpose? f. Please provide all the rates and fees associated with the tablets. g. Please provide tablet usage reports for the past several months.
ggiminski on 12-Jan-2023 8:50:33 AM CST
28. For the mail scanning requirement, what is the average number of inmate mail pieces received daily? Of these, what percentage are legal mail?
ggiminski on 12-Jan-2023 8:50:39 AM CST
29. Is the desired solution that the vendor provides hardware for Agency staff to manually scan mail for delivery to inmates via tablets/kiosks or for the mail to be mailed to an offsite clearing house and scanned for delivery on the tablets/kiosks.
ggiminski on 12-Jan-2023 8:50:44 AM CST
30. Please provide the weighted values for all evaluation criteria listed on p. 8 of the RFP.
ggiminski on 12-Jan-2023 8:50:51 AM CST
31. Please provide the historical or estimated/projected call volumes that will be used in the evaluation of calling rates.
ggiminski on 12-Jan-2023 8:50:56 AM CST
32. Of the points that will be awarded for the “Cost Proposal”, how many points will be allocated to rates, and how many will be allocated to commissions?
ggiminski on 12-Jan-2023 8:51:03 AM CST
33. What is the anticipated start date for this contract?
ggiminski on 12-Jan-2023 8:51:08 AM CST
34. What is the desired contract duration?
ggiminski on 12-Jan-2023 8:51:13 AM CST
35. In the Functional Requirements spreadsheet under the Grievances tab, #17 states, “Solution must have the ability to provide automatic task management functionality to support the assignment and management of OPSO staff to process offender requests.” Please elaborate on what functionality is being sought and provide an example.
ggiminski on 12-Jan-2023 8:51:24 AM CST
36. In the Functional Requirements spreadsheet under the Visitation tab, line item #4 includes, “Visitor single digit, two digit fingerprints.” Please explain what functionality is being sought here.
ggiminski on 12-Jan-2023 8:51:28 AM CST
37. In the Functional Requirements spreadsheet under the Visitation tab, line item #6 includes, “Visit check-in staff” and “Visit check-out staff.” Would the Parish consider a system that lets visitors and inmates manage their own check- in/check-out through the use of unique identifiers, without the need for staff involvement?
ggiminski on 12-Jan-2023 8:51:32 AM CST
38. In the Functional Requirements spreadsheet under the Visitation tab, line item #7 includes, “Visit sash (money given to offender).” How is this money given to the offender?
ggiminski on 12-Jan-2023 8:51:37 AM CST
39. In the Functional Requirements spreadsheet under the Visitation tab, #21 states, “Solution must provide the ability to alert staff based upon the frequency a visitor visits with other offenders within a certain amount of time.” We are not sure we understand this requirement. Are you looking for configuration?
ggiminski on 12-Jan-2023 8:51:49 AM CST
40. In the Functional Requirements spreadsheet under the Mail tab, #5 states, “Solution must require administrative rights to edit or delete mail log entries.” Please elaborate and provide an example of the intended feature.
ggiminski on 12-Jan-2023 8:51:58 AM CST
41. Please provide the quantities of equipment currently installed (as applicable): a. Inmate telephones b. TDD/TTY devices c. VRS devices d. Visitation phones (connected to the inmate phone system) e. Cart phones f. Hands-free inmate phones g. Portable cordless phones h. Enclosures / pedestals (specify type) i. Workstations j. Wireless inmate tablets k. Wireless access points l. Cell phone detection devices m. Video visitation kiosks – inmate n. Video visitation kiosks – visitor o. Lobby kiosk p. Other kiosks (specify type) q. Other equipment (specify type)
ggiminski on 12-Jan-2023 8:52:03 AM CST
42. Specify the quantities of equipment required in this contract, if different than quantities currently installed.
ggiminski on 12-Jan-2023 8:52:08 AM CST
43. Is the Parish interested in any additional equipment that is not required? If so, specify the type(s) and desired quantities?
ggiminski on 12-Jan-2023 8:52:13 AM CST
44. Some vendors provide alternate payment options, such as the ability to purchase a one-time phone call using a credit or debit card, without the necessity of setting up a prepaid account, and typically pay little to no commission on these calls. Will the Parish please confirm that vendors are required to pay the same commission amount for all calls, including premium, prepaid, debit and collect?
ggiminski on 12-Jan-2023 8:52:20 AM CST
45. After the first round of questions is answered, will the Parish accept additional questions if clarification is needed for any of the Parish’s responses?
ggiminski on 12-Jan-2023 8:52:25 AM CST
46. Please provide the name of current Trust Fund Deposits vendor.
ggiminski on 12-Jan-2023 8:52:32 AM CST
47. Please provide the fee structure for all Trust Fund deposit methods: a. Phone b. Web/Mobile c. Lobby Kiosk d. Walk-in Retailer (Cash transactions) e. Other
ggiminski on 12-Jan-2023 8:52:38 AM CST
48. Please provide 3 months of detailed Trust Fund transaction history for all inmates or provide the information below: a. Average number of Trust Fund deposits per month b. Average amount of total dollars deposited per month
ggiminski on 12-Jan-2023 8:52:44 AM CST
49. Does the Parish currently receive a commission on Trust Fund deposits? If so, what is it?
ggiminski on 12-Jan-2023 8:52:49 AM CST
50. Please provide the number of lobby kiosk(s) the Parish is requesting.
ggiminski on 12-Jan-2023 8:52:55 AM CST
51. Who will be responsible for the removal of the cash of the lobby kiosk(s)?
ggiminski on 12-Jan-2023 8:53:00 AM CST
52. Please provide the number of intake kiosk(s) the Parish is requesting.
ggiminski on 12-Jan-2023 8:53:05 AM CST
53. Who will be responsible the removal of cash out of the intake kiosk(s)?
ggiminski on 12-Jan-2023 8:53:10 AM CST
54. Is the Parish interested in the awarded vendor processing payments from for other purposes? Example: court fees and fines, restitution, supervision fees?
ggiminski on 12-Jan-2023 8:53:15 AM CST
55. Is the Parish interested in the awarded vendor processing payments from public for other purposes? Example: Concealed Carry Licenses, Fingerprinting, Traffic Fines, Taxes, etc.?
ggiminski on 12-Jan-2023 8:53:20 AM CST
56. Who is your current debit release card provider?
ggiminski on 12-Jan-2023 8:53:25 AM CST
57. Please provide the terms and conditions for the release card program.
ggiminski on 12-Jan-2023 8:53:30 AM CST
58. On average, how many inmates are released each month?
ggiminski on 12-Jan-2023 8:53:35 AM CST
59. Does the Parish to intend to issue a debit card to all inmates being released or is there a dollar threshold that must be met?
ggiminski on 12-Jan-2023 8:53:40 AM CST
60. Please provide the name of current vendor and fee structure for all Cash Bond/Bail payments.
ggiminski on 12-Jan-2023 8:53:47 AM CST
61. Please provide the fee structure for all Bail Payments methods: a. Phone b. Web c. Kiosk d. Other
ggiminski on 12-Jan-2023 8:53:52 AM CST
62. Please provide 3 months of detailed Cash Bond/Bail transaction history or provide the information below: a. Average number of Bond/Bail payments made per month b. Average total dollar amount of Bond/Bails paid per month
ggiminski on 12-Jan-2023 8:53:57 AM CST
63. Does the Parish currently receive a commission for Cash Bond/Bail payments? If so, what is it?
ggiminski on 12-Jan-2023 8:54:02 AM CST
64. Will the Parish continue to accept Cash Bond/Bail payments at the facility, or will the awarded vendor be the only option?
ggiminski on 12-Jan-2023 8:54:08 AM CST
65. For commissary services, what is current commission rate paid by current vendor?
ggiminski on 12-Jan-2023 8:54:14 AM CST
66. Can you please provide an updated commissary menu?
ggiminski on 12-Jan-2023 8:54:20 AM CST
67. What is the commissary spending limit?
ggiminski on 12-Jan-2023 8:54:24 AM CST
68. Is there currently an e-commerce commissary option?
ggiminski on 12-Jan-2023 8:54:29 AM CST
69. Please provide the most recent gross sales reporting for commissary, preferably the last 12 months of gross sales noting tax.
ggiminski on 12-Jan-2023 8:54:34 AM CST
70. Is there any staff provided by current vendor for onsite management or commissary duties?
ggiminski on 12-Jan-2023 8:54:38 AM CST
71. What is current commissary process?
ggiminski on 12-Jan-2023 8:54:43 AM CST
72. What day are commissary orders placed?
ggiminski on 12-Jan-2023 8:54:48 AM CST
73. What days are commissary orders delivered to facility? Are there multiple deliveries per week?
ggiminski on 12-Jan-2023 8:54:52 AM CST
74. Are there specific dock receiving requirements or hours of operation for commissary orders?
ggiminski on 12-Jan-2023 8:54:58 AM CST
75. For commissary services, what computer equipment is required of current vendor and potential new vendor? Are there vendor PC’s in booking/release? How many? Is equipment provided for commissary order entry? How many units? Please provide total of equipment provided or required of potential new vendor.
ggiminski on 12-Jan-2023 8:55:02 AM CST
76. Is there any option for commissary inventory storage onsite? If yes, can you please provide square footage of that area?
ggiminski on 12-Jan-2023 9:00:03 AM CST
77. What is the average daily population for each facility?
FORECOMMPURCHASING on 12-Jan-2023 10:08:46 AM CST
Commissary Questions: 1. Can you provide a 6-month avg of your ADP? Also, what is your current ADP today? 2. Can you provide a copy of your most current commissary menu? 3. Can you provide 6 months of commissary sales totals (broken down by month)? 4. Can you provide a copy of your current commissary Contract? 5. How do inmates place commissary orders? What days are these orders placed by the inmates? 6. Are the funds for the work release inmates kept in the same account as the other inmates? 7. Are the work release inmates issued paychecks from third party employers? 8. Is there a kiosk available for the public to deposit inmate funds? 9. Is there a kiosk in the Booking area for depositing inmate funds during the booking process? 10. Around what time do you receive the commissary delivery on Thursday? 11. Does OPSO have a spending limit for weekly commissary? 12. What items are supplied to inmates during intake and who is the supplier? 13. What items are supplied to indigent inmates and who is the supplier? 14. Can more detail be provided for Commissary section question # 25. Is the billing that is referred to in this question related to billing other agencies for housing their inmates, debt collection, or something else? Can an example of this be given for clarification? Tablet/In-Pod Kiosk Questions: 1. Can you provide a schematic/layout of the jail? 2. How many pods does the jail have? 3. What is the max capacity of each pod? 4. Can you provide a copy of your current Tablet/In-Pod kiosk contracts? 5. How many in pod visitation kiosks are located inside the jail? Please break down the numbers per pod. 6. How many public visitation kiosks located at the jail? 7. Can more detail be provided for JMS Grievance section question # 10. Can an example of this be given for clarification?
tglathar on 12-Jan-2023 1:12:51 PM CST
1. Page 4 of 11 in Word document states: Background of the Detention Center The Orleans Parish Sheriff's Office is comprised of approximately 650 staff who operate two inmate housing facilities with an average daily total population of 1700 offenders. The current software utilized in house is the AS400 system. Information has been maintained on that system since 1980 and must be migrated to the new software. Question: what specific information maintained on the AS400 is expected to be migrated? For Grievances? For Commissary? Grievances tab questions: Item 42 – Please provide examples of the business process and levels of recommendations and review. Item 45 – Please provide details surrounding alerting grievance staff via email if they have not accessed the system in two (2) or more days. For instance, are weekends counted? Holidays? Additionally, is this alert to be sent if any user of the system doesn’t access the system in 2 days? Just users of the system that have “open” grievances assigned to them? Commissary tab questions: Item 11 - What situations would warrant a signature (e.g., intake, release) and what access would an offender would have to use a signature pad (e.g., intake/release desk, in pod)? Item 23 - Will OPSO staff manage planned/scheduled future transactions/transfers? Item 25 – Is there a full list of settings or functions that need to be profiled by agency contract? Item 26 - Tracking housing data for invoicing purposes will require extensive tracking of booking data (e.g., booking/out times, offender to billing agency assignment and assignment period, etc.), typically found in a JMS system. How would this data be made available to use in the commissary/accounting system? Item 50 - Would this need to be able to happen outside of a Work Release program? Item 62 - How would 'Account Types' be determined? Would they tie to Agency Contract Profiles or something else Please provide a copy of all current contracts and amendments pertaining to all services under this RFP.
GlobalTelLink on 12-Jan-2023 2:40:05 PM CST
Would the Parish please provide 12 months of Call Detail Reports for 2022 for offender calls?
GlobalTelLink on 12-Jan-2023 2:41:57 PM CST
Would the Parish please confirm if the offender phone system in place today includes voice biometrics?
GlobalTelLink on 12-Jan-2023 2:42:32 PM CST
Would the Parish please provide the number of beds per facility?
GlobalTelLink on 12-Jan-2023 2:43:16 PM CST
Would the Parish please provide the current average daily population for the second (temporary) facility?
GlobalTelLink on 12-Jan-2023 2:43:49 PM CST
Would the Parish please provide a breakdown of the average daily population per housing unit?
GlobalTelLink on 12-Jan-2023 2:44:22 PM CST
Would the Parish please confirm the percentage for each evaluation criterion?
GlobalTelLink on 12-Jan-2023 2:45:13 PM CST
Would the Parish please confirm the number of kiosks in the public visitation area, and will these remain as part of this opportunity?
GlobalTelLink on 12-Jan-2023 2:45:50 PM CST
Would the Parish please confirm the number of visitation phones? Is “through the glass”, onsite visits recorded and already wired?
GlobalTelLink on 12-Jan-2023 2:46:26 PM CST
Would the Parish please confirm how many visitation kiosks are in each offender pod?
GlobalTelLink on 12-Jan-2023 2:46:58 PM CST
Would the Parish please confirm if in-cell coverage is required?
GlobalTelLink on 12-Jan-2023 2:47:22 PM CST
Would the Parish please confirm if remote video visits are done today and by which vendor?
GlobalTelLink on 12-Jan-2023 2:48:04 PM CST
Would the Parish please confirm the volume of remote video visitation visits for family and friends?
GlobalTelLink on 12-Jan-2023 2:48:37 PM CST
Would the Parish please confirm if you already have a subscription to a law library service? If so, which one? Would the Parish please confirm how offenders access the law library? Is the access for the offenders through paper or electronic?
GlobalTelLink on 12-Jan-2023 2:49:05 PM CST
Would the Parish please confirm if the current phone vendor provides an onsite, full-time support technician?
GlobalTelLink on 12-Jan-2023 2:49:34 PM CST
Would the Parish please confirm what reentry/educational programs are in place today and how are they administered?
GlobalTelLink on 12-Jan-2023 2:50:43 PM CST
Would the Parish please confirm if multiple offers are acceptable?
GlobalTelLink on 12-Jan-2023 2:51:06 PM CST
Would the Parish please confirm what is the estimated date for an award announcement?
GlobalTelLink on 12-Jan-2023 2:51:22 PM CST
What is the estimated timeline for “go live”?
GlobalTelLink on 12-Jan-2023 2:52:48 PM CST
Will the Parish please allow a 2-week extension for the proposal receipt deadline to allow vendors to receive the responses to vendor questions and provide the most advantageous offers to the Parish?
GlobalTelLink on 12-Jan-2023 3:04:53 PM CST
Would the Parish agree to accept an electronic signature of the person authorized to bind the company for this proposal response in lieu of an ink signature?
GlobalTelLink on 12-Jan-2023 3:06:07 PM CST
Within the evaluation criteria, there are no points allocated for Cost/Price. Would the Parish please confirm the distribution of points related to the cost to the consumer and how are these points calculated? What is the distribution of points related to the offered commission versus rates and how are these points calculated?
ncicpope607 on 12-Jan-2023 5:14:39 PM CST
1) Please provide copies of the Revenue and Commission Statements from the current Inmate Communications Provider for the most recent six (6) month period. The reports should cover all revenue-generating services including Inmate Telephone Service and Video Visitation. 2) Please provide the Average Daily Population (ADP) for the same six (6) month period. 3) Please provide a copy of the current Inmate Communications Agreement, including any Attachments, Amendments or Addendums? 4) Would the Parish please provide the required number of equipment Vendors would need to install (phones, kiosks, tablets, etc.)? 5) Would the Parish please provide the current commission rate being offered for all revenue generating services (e.g. inmate phones, video visitation, etc.)? 6) Would the Parish please provide the current rates being offered for all revenue generating services (e.g. inmate phones, video visitation, etc.)? 7) Would the Parish be interested in an e-messaging application (email messaging, photo attachments, video messaging) as part of a Vendor’s RFP response?
ameelio on 13-Jan-2023 1:27:51 PM CST
Will the rfp allow for incarcerated people to freely send messages back and forth?
ameelio on 13-Jan-2023 1:27:58 PM CST
Will the rfp allow for video calls to be delivered for free between approved contacts?
ameelio on 13-Jan-2023 1:28:03 PM CST
Will the rfp also include a clause for devices that allow for DOC to control and manage apps to be included?
ameelio on 13-Jan-2023 1:28:10 PM CST
Will the rfp allow for voice calls to be delivered over the devices?
ncicpope607 on 16-Jan-2023 2:33:01 PM CST
1. Would the Parish provide average population information at month’s end for the last 12 most recent months?
ncicpope607 on 16-Jan-2023 2:33:07 PM CST
2. Would the Parish please clarify what portion of the Facility population is considered General Population and what portion is Work Release and have those respective portions been generally consistent at month’s end for the last 12 most recent months?
ncicpope607 on 16-Jan-2023 2:33:12 PM CST
3. Would the Parish please clarify what portion of the Facility population are Parish inmates vs. DOC inmates vs. Fed inmates at month’s end over the last 12 most recent months?
ncicpope607 on 16-Jan-2023 2:33:19 PM CST
4. As it relates to commissary distribution services, would the Parish please provide a layout of the Facility and/or floor plans of housing units, including specifying the availability of a single (or multiple) storage areas that might house a single or multiple warehouses / storerooms for commissary products on-site?
ncicpope607 on 16-Jan-2023 2:33:31 PM CST
5. The RFP states that all inmate information is housed on AS400s a. Who is the current JMS provider for the Parish? b. Is there a desire on the part of the Parish to have the commissary provider provide accounting and other services (e.g., billing) that would normally be the province of a third-party JMS provider/solution? c. Is the Parish hoping to combine a JMS provider with a selected commissary services provider?
ncicpope607 on 16-Jan-2023 2:33:43 PM CST
6. Is the Parish open to the concept of on-site, real-time, in-person commissary distribution by commissary W-2 employees? a. On-site, real-time, in-person commissary distribution may result in approximately 25% - 40% higher revenue per inmate and accordingly higher commissions compared to off-site commissary providers b. Moreover, on-site, real-time, in-person commissary distribution may also result in significant personnel time and expense savings to the extent current Parish correctional officers are involved in commissary distribution with the current commissary provider
ncicpope607 on 16-Jan-2023 2:33:48 PM CST
7. Is there sufficient space in the jail for a storeroom to house commissary items that may be distributed on-site (e.g., anticipated on-site need is ~2,500 square feet - whether in a single configuration (preference) or spread across multiple buildings)?
ncicpope607 on 08-Feb-2023 11:22:43 AM CST
In the Excel Specifications Spreadsheet, the response code for full compliance requires the letter "C" to be populated. Is additional information desired in the "comments" area or is the letter response sufficient?
Securus17 on 09-Feb-2023 3:04:02 PM CST
Regarding Administrative Telephone System 1. Number of Administrative VoIP telephone sets? a. Existing? b. New? 2. For New telephone sets, will there be existing ethernet cables and jacks in place to support the new sets? If no, do you require the vendor to cable these locations and to install all hardware? 3. Are headsets required? If yes, how many? Wired or wireless 4. Will the network in place support two ethernet ports for a PC and VoIP telephone set or do you require VoIP telephones to be capable of plugging computers into the bottom of the phone? 5. What are the required customizable feature buttons per telephone set? Please list the number of sets per customizable buttons. 6. Do you require these buttons to scroll through more than one level of functionality? If yes, how many levels are desired? 7. Do you require end users to self-administer their account and configure their handset and feature buttons using a web browser? 8. Does Orleans Parish require the VoIP system to have an Auto Attendant feature? If yes, do you require unique auto attendant greetings for multiple departments? 9. How many departments will require unique greetings? 10. Is Orleans Parish utilizing Direct Inward Dialing or will the Attendant (Auto of Manual) be responsible for routing phone calls to the destination? Please provide the number of DID’s if system is required to process those extensions. 11. Will the contractor be required to provide Voicemail for the Administrative Telephone System? 12. Will all telephone extensions and/or DID’s require Voicemail? If not, please specify the number of Voicemail ports required. 13. Does Orleans Parish require the Voicemail system to notify extension owners of new messages? If so, do you require voice to text in the notification of new messages? 14. Do you require Fax or eFax capable Administrative Telephone System? 15. Will the vendor be required to provide all new data switching hardware and power hardware for PoE for each VoIP telephone? Can the Vendor use existing hardware for existing VoIP telephones? Regarding SVC 1. Does Orleans have locations available for video terminals? 2. Are the Video locations wired for AC power or should the terminals be POE? 3. How many video Terminals are needed for the video solution? 4. Does Orleans want the background of the video session blurred? 5. Does Orleans also desire visitation terminals? How Many? 6. Should the visitation terminals have 2 handsets? 7. Are the locations of the visitation terminals wired for AC power or should the terminals be POE? 8. Does Orleans want the visitation terminals located in the lobby of the facilities or a separate location? 9. Will Orleans allow eMessaging to/from the SVC terminals? 10. Please confirm that the winning vendor can use available capacity on the Parish network and will not need to reinstall new fiber optics. Regarding Tablets: 1. Does Orleans want the Tablets to have video capabilities? 2. Please describe they type of educational content that is expected on the Tablets. 3. Please describe any other content that the agency would prefer on the tablets? 4. Should the tablets be blocked from general internet availability? 5. With which local education providers does Orleans Parish currently partner? 6. Does Orleans Parish envision allowing these providers to use the tablets to complement their instruction? 7. Does Orleans Parish envision providing GED-level instruction on the tablets? 8. Does Orleans Parish provide on-site GED testing for incarcerated students? 9. Does Orleans Parish envision providing college level and/or vocational training on the tablets? 10. Our tablets can be used to support reentry and connections with local reentry organizations. 11. Does Orleans Parish envision using tablets to support people as they return to the community? 12. Please confirm that the winning vendor can use available capacity on the Parish network and will not need to reinstall new fiber optics.
GlobalTelLink on 09-Feb-2023 3:26:28 PM CST
On the place bid page of the Central Bidding Site, there is a box requesting a Contractor's License Number. When we click on the link provided, it re-routes to a Louisiana State Licensing Board page for construction contractors. This is not applicable to the professional services we provide, should we enter N/A when submitting our bid?
Securus17 on 05-Mar-2023 3:33:57 PM CST
The updated spreadsheet appears to not be different from the previous amended spreadsheet. Could you please confirm that the Updated spreadsheet is the spreadsheet the Parish wants completed and submitted?
Securus17 on 14-Mar-2023 9:16:05 AM CDT
Would the Parish consider another extension to the due date? We don't want the Parish to feel rushed, nor do we want to provide a proposal that does not contain the best offer based upon the Parish answers once they are published.
Securus17 on 20-Mar-2023 9:28:03 AM CDT
Is the Parish accepting the proposal response through Central Bidding or is the proposal supposed to be mailed in pursuant to current RFP submittal instructions?
aarondexter80 on 22-Mar-2023 2:28:19 PM CDT
Page #6 section 3. Project Management/ Training/ Support, item ".i" requests vendor's to "Describe of the User Group program that your company provides." Would the Parish please describe/specify the information to be provided in response to this requirement?
ncicpope607 on 03-Apr-2023 8:37:18 AM CDT
As it relates to the administrative phones being requested, would the Parish please provide the name of the current dial tone vendor for these phones? Additionally, are the Parish and this vendor currently under contract?
Securus17 on 05-Apr-2023 10:19:30 AM CDT
Just to clarify, you issued Addendum #4 on March 31, 2023, should this be Addendum #5 or is it replacing the Addendum #4 you issued on March 27th?
Securus17 on 05-Apr-2023 10:19:49 AM CDT
Please confirm that April 18, 2023 is the correct due date.
opcsomarygoodwin on 06-Apr-2023 12:02:46 PM CDT
I do apologize for the two addendum #4s! The correct addendum number is number 5! I am confirming that the submit date has been moved to April 18, 2023 at 10:00:00 CST. I am not sending out another addendum, but will note on the document that it is addendum #5 and re-post.
opcsomarygoodwin on 06-Apr-2023 12:21:58 PM CDT
A user group is a set of people who have similar interests, goals, or concerns. The members have regular meetings where they can share their ideas. Ideally, the members of a user group live in the same geographic area, so they can get together in person.
opcsomarygoodwin on 06-Apr-2023 12:27:37 PM CDT
In reference to the question from ncicpope607:We are not at liberty to discuss current vendors and current contracts at this time.
UPDATE/ADDENDUM HISTORY
All updates/changes are listed below::
22-Apr-2023 2:09:24 PM CDT
submissions list is posted and proposals have been submitted to the RFP committee for evaluation; thank you for your time, your expertise, and your patience
06-Apr-2023 12:34:46 PM CDT
corrected 03/31/2023 letter to read Addendum #5 to confirm that proposal deadline submittal date is April 18, 2023 at 10:00:00 CST
31-Mar-2023 11:49:06 AM CDT
addendum #4 changing deadline to 4/18/23 at 10:00:00 hours and final responses to questions added to the documents
27-Mar-2023 1:29:06 PM CDT
addendum #4 added extending deadline until 10:00:00 CST Tuesday, May 16, 2023 (correct addendum is #4)
27-Mar-2023 1:28:00 PM CDT
addendum #3 added extending deadline until 10:00:00 CST Tuesday, May 16, 2023
22-Mar-2023 3:45:09 PM CDT
addendum #3 added extending deadline until 10:00:00 CST Tuesday, April 4, 2023
22-Mar-2023 3:28:35 PM CDT
addendum #2 added extending deadline until 10:00:00 CST Tuesday, April 4, 2023
21-Mar-2023 5:12:51 PM CDT
answers to public message board questions posted
24-Feb-2023 4:44:05 PM CST
removed contractor license requirement that was incorrectly required.
24-Feb-2023 4:35:06 PM CST
Updated functional requirement spreadsheet has been uploaded; The questions are in the process of being answered and will be posted as soon as they are complete.
17-Feb-2023 7:21:31 PM CST
addendum #2 added extending deadline until 10:00:00 CST Tuesday, March 28, 2023
04-Jan-2023 3:33:57 PM CST
addendum #1 added extending deadline until 10:00:00 CST Tuesday, February 28, 2023
04-Jan-2023 3:30:20 PM CST
addendum #1 added extending deadline until 10:00:00 CST Tuesday, February 28, 2023
20-Dec-2022 3:09:37 PM CST
all forms and packets have been added-Good Luck!