BrightlyRFP on 28-Mar-2025 3:20:36 PM CDT

Questions Regarding RFP 0501:

1. What is Berry Dunns involvement in vendor selection and post-award? Will Berry Dunn be involved in the evaluation and implementation?
2. If a vendor cannot meet one or more critical requirements, will the vendor be disqualified?
3. Has the Parish seen any product demonstrations in the last 18th months? If so, which products did you see?
4. Does the Parish have a budget threshold you are looking to stay within for this project?
5. Could you please share how the technical specifications were evaluated and decided upon for inclusion in the RFP?

AssetWorks on 31-Mar-2025 5:46:09 PM CDT

Would the Parish consider replacing CFA for fleet management with the proposed EAM solution?

Chad_IPS on 01-Apr-2025 8:08:59 AM CDT

Questions RFP 0501: Section 2.1.6 Number of Users
To support accurate planning and resource allocation, we need clarification on the user count in Table 2-03: Number of Users.
1. Are the 350 Work Order and Customer Service users included within the individual area breakdowns in Table 2-03? If not, can you specify how these users are distributed across the functional areas?
2. Regarding Mobile and Field Users:
• Are the 10 mobile/field users dedicated to handling Service Requests and Work Orders, or are these roles rotated among staff members?
• Do you anticipate any changes in the number of field users, particularly with the introduction of new functionalities?

Agelix on 09-Apr-2025 9:57:47 AM CDT

1. Will the Parish require bi-directional synchronization with Oracle or Lucity, or is one-way data migration sufficient for legacy data?

2. What specific Oracle Work Order version and schema is currently in use, and can schema documentation be provided to support mapping?

3. Does Lucity currently expose APIs or web services, or will data need to be extracted via database-level access or flat files?

4. Are there standard integration protocols or middleware platforms (e.g., MuleSoft, Boomi, SSIS) mandated or preferred by Parish IT for interfacing with internal systems?

5. Is there a need for real-time data exchange (e.g., REST API polling, webhook subscriptions) between the proposed EAM and systems like ESRI ArcGIS, or will nightly batch processing be acceptable?

6. Is Single Sign-On (SSO) integration expected to follow SAML 2.0, OAuth 2.0, or another protocol? And what is the current Identity Provider (IdP) platform (e.g., Azure AD, Okta, ADFS)?

7. How many years of historical data (e.g., work orders, service requests, asset maintenance logs) are to be retained and accessible in the new system?

8. Will legacy data require transformation (e.g., normalization, de-duplication, restructuring), or should it be preserved in its native structure for audit/compliance purposes?

9. Is there a requirement for live cross-querying between legacy and new systems (e.g., federated queries), or will legacy data be ingested and centralized into the EAM platform?

10. Are there any mandated reporting formats (e.g., federal compliance, FEMA, state-specific asset reports) that require templates or system configuration?

11. Should the reporting module support direct integration with existing Parish BI tools (e.g., Power BI via OData feeds or REST APIs)?

12. Is ad-hoc report generation expected to support advanced logic (e.g., conditional filters, cross-module joins, user-based data visibility)?

13. Will the Parish require mobile device management (MDM) compatibility for field use (e.g., iOS/Android device support, offline mode, GPS logging)?

14. Should the mobile application support barcode/RFID scanning for asset tagging or inventory tracking?

15. Are there specific logging and audit trail requirements (e.g., immutable logs, exportable audit history, tamper detection)?

16. Is FIPS 140-2 compliance required for encryption modules, or are general industry standards (e.g., AES-256) acceptable?

17. Should GIS integration support real-time map-based asset updates, or is static data sync sufficient (e.g., weekly sync with ArcGIS feature layers)?

18. Does the Parish require field-level GIS data editing from within the EAM system (e.g., editing geometry, attributes), or only viewing capabilities?

19. What level of in-house configurability is expected from the system (e.g., UI layouts, form logic, automated workflows), and what will require vendor development?

20. Are there existing workflow definitions or process diagrams that must be reproduced exactly in the new system (vs. process redesign allowed)?

AssetWorks on 11-Apr-2025 9:57:19 AM CDT

Would “future roadmap” items be considered to be meeting the requirements for the City?

Stellar4u on 16-Apr-2025 10:41:18 AM CDT

1. Public Works, Recreation, and General Services use different schemas in Oracle. How different are the data configuration and standards between these schemas, or did Jefferson Parish use a standard?
2. How much cleanup will we need to do to bring data from three different schemas into a single EAM tenant?
3. How many total users are expected to use the system?
4. Administrative users – how many would require full access to the system to perform all aspects of work orders, inventory management, asset management, etc. using either a desktop to access the system, a mobile
device, or have the option to use either.
5. Lite Users – those Users that need only limited access, such as creating service and/or work orders, with the ability to perform additional tasks in the system limited access, i.e. adding parts, and labor to a work order,
managing inventory, view reports, dashboards, etc.
6. Field Workers – The RFP shows 25 users for mobile/field users – of those, how many share a device?
7. How many of your field workers/supervisors in the field would only need access to a mobile device if they could perform all their job functions on a mobile device?

on 16-Apr-2025 1:37:17 PM CDT

1. In the pre-proposal conference, the customer said they used Tyler Munis. In the RFP they state they use Tyler Enterprise. Can you confirm which one is it?
2. To what extent does Jefferson Parish plan on utilizing the Infor application ecosystem, such as Infor Birst and Infor IDM?

Carah01 on 16-Apr-2025 4:07:37 PM CDT

1. How many users are actually approving those reports (business stakeholders)
2. For assets - software or hardware?
a. Software - how many servers? how many end user computing devices? and how many SaaS Subscription Users?
b. Hardware - servers? end user computing device? networking device? mobile? monitors? printers? unclassified hardware? and storage components/needs
3. Section 2.1.7 requests a "potential phase start date" is the parish open to a phased implementation with assuming all modules are active by October 2026?
4. Is the Parish considering replacing and or consolidating the other major applications listed in Section 2.1.9 onto the new system. If so, what major applications would the parish be open to consolidating outside of the
current EAM system, and what would be first on the future state roadmap?

Chad_IPS on 17-Apr-2025 8:03:49 AM CDT

1. Can you share whether Jefferson Parish currently utilizes a dedicated system to track and manage outages during major events and emergencies? If so, what system or processes are in place today?
2. Is Jefferson Parish looking for a solution that combines real-time outage tracking, asset management, and emergency work order dispatch into a single, integrated platform?
3. Will the Parish require the outage management solution to support FEMA reporting, reimbursement tracking, and post-event audit documentation requirements?
4. Which departments, such as Public Works, Utilities, or Emergency Management, would need role-based access and visibility within the outage management system?
5. Would the Parish like the system to support both planned outages (for maintenance events) and unplanned outages (such as those caused by natural disasters)?

Insight on 18-Apr-2025 12:56:55 PM CDT

RFP document Section/Page# Question
Part II, Section 1.1 (p.22-23) What specific asset types should be visible to the public? (roads, parks, buildings, utilities, etc.)
Part II, Section 1.1 (p.22-23) What level of detail about assets should be shared with the public?
Part II, Section 1.1 (p.22-23) Should citizens be able to create accounts, or will anonymous access be sufficient?
Part II, Section 1.1 (p.22-23) What types of service requests should citizens be able to submit?
Part II, Section 1.1 (p.22-23) Should the portal support multiple languages, and if so, which ones?
Part II, Section 1.1 (p.22-23) What role will GIS mapping play in the public interface?
Part II, Section 1.8 (p.27) Will the portal need to integrate with any existing parish websites or portals?
Part II, Section 1.1 (p.22-23) Are there specific open data standards or formats that need to be supported?
Part II, Section 1.1 (p.22-23) What types of notifications should be available to the public?
Part II, Section 1.1 (p.22-23) Are there any specific reporting or analytics requirements for the public portal?
Part I, Section 1.8 (p.8) Are there existing design standards or style guides that need to be followed?
Part I, Section 1.26 (p.13) Are there specific security requirements or compliance standards beyond standard web application security?
Part II, Section 1.6 (p.26) What is the expected volume of traffic and concurrent users for the portal?
Part II, Section 1.1 (p.22-23) Does the Parish have preferences regarding frontend frameworks or technologies?
Part II, Section 1.1 (p.22-23) Does the Parish have preferences regarding content management systems?


2.1.10 & 4.2 Should training support multiple languages, and if so, which ones?
2.1.10 & 4.2 From a Training delivery perspective, what LMS does jefferson Parish utilize? Do all employee users have access to the LMS? Do Parish residents have access to the LMS?
2.1.10 & 4.2 What is the blend of instructional strategies used today?
2.1.10 & 4.2 Are there any specfic tools leveraged for education content development?
2.1.10 & 4.2 Are there tools leveraged for virtually delivery?
2.1.10 & 4.2 Is there a preferred format for training?
2.1.10 & 4.2 What level of expertise do the users currently have with similar software systems?
2.1.10 & 4.2 How will the effectiveness of the training be evaluated?


INT.2 Will the employee information be for storing technician and their labor rates? Or will this be used for access rights to the system in conjunction with your Active Directory?
Tab 8.Interfaces For the systems listed, please share the protocol methods supported through which you would want to see an interface built - i.e. use of S3 bucket, SFTP, etc.
WO.19, WO.20 Can you please share more details on what is meant by assemblies and assembly units in the context of these two questions?
WO.39 Please clarify what is meant by open and close orders
Tab 8.Interfaces Are there existing integration tools or middleware in the Parish's architecture?
What are the technical capabilities of the systems involved? Do they support modern integration technologies like APIs, HTTP protocols, and web services, or are there any restrictions?
What are the performance, security, and compliance requirements for the integrations?
Tab 8.Interfaces What type of integrations is the Parish looking for—real-time, batch mode, or event-driven?

Pricing Based on your existing usage of your current system, what is your anticipated concurrency? How many people are gonna be on the system at once? 

WebMethods From a webMethods perspective, the requirements provided on Tab 8 (interfaces) by the customer are very clear and precise. We will be able to provide the pricing both for the product and the services, if
we have answer to the following questions:
In tab 8 (Interfaces), for each of the integration (row within the spreadsheet), can you share with us the anticipated transaction volume expected per month? 
Currently, do you have any API Gateway inhouse to manage APIs and underlying policies like security?

Is this budgeted? When is expectation if this has to go to the board for approval?
Public Portal 311
PP.1 Is there a preferred tech stack that should be leveraged to build the portal?  
How long after the implementation of the Enterprise Asset Management System should the portal be ready?
Where will the portal be hosted?  Who will own management of the portal long-term?
PP.3 How will support be handled? 
PP.8 Is it assumed that responses are in English?  
PP.16 Does the Parish currently have a knowledge base with knowledge articles with common questions?
PP.17 Is this considered a SaaS solution?
PP.24 Is the audience all Parish constituents? What is the persona (s) for accessing, entering informatio?
PP.27 Can we assume that the Parish has a Style Guide or design of the User Interface?
PP.29 Is this Parish open to a discovery session to confirm key integrations?
PP.37 Will internal use the app and the portal?



Attachment B
GT.94 - Please clarify what types of error reports the Parish is expecting for users of the system to be able to send. 
IM.25 - Please clarify if merging multiple inventory items to a single item is for the purpose of creating an item kit (i.e. a group of items that are issued from the warehouse as a single item). 
What is the functionality of each role in the system?
Public Portal
Service Request
Work Orders
Asset Management
Inventory Management
Facilities Maintenance
Fleet Manager “


Attachment B, Tab 8 Specifically Tab 8 "Interfaces" references the new EAM and the new 311 Systems.  Are you anticipating that a single vendor solution will deliver both?
Attachment B, Tab 9 With respect to legacy data conversion to the new system(s), is the primary purpose for analytics and understanding trends over time?
Training Is there a means to training or method of training that Jefferson Parrish requires for getting all necessary users to a level of proficiency in the EAM system? 

ricefwtech on 18-Apr-2025 1:53:54 PM CDT

Questions Regarding RFP 050:
01. Can you confirm which systems (e.g., CFA, Mainsaver, AMMS, Lucity) you intend to decommission and which you plan to retain and integrate with?
02. Which asset categories are already digitized in your current systems, and which will require new inventory or data collection during implementation?
03. Are there specific workflows that must be accessible and editable in the field, such as inspections or approvals?
04. What are your audit or regulatory reporting needs for asset and maintenance data (especially in Water and Wastewater departments)?
05. How many of your mobile users (field staff) will require offline functionality and what devices/platforms are currently in use?
06. Can you elaborate on your expectations for module phasing and dependencies, especially if some departments must go live before others?

Insight on 21-Apr-2025 12:00:11 PM CDT

Due to the lack of responses to the questions we submitted, we kindly request an extension for our RFP response.

Stellar4u on 22-Apr-2025 8:23:22 AM CDT

1. Please confirm the total number of named users who would require full solution access. Please clarify the user count that would require limited access by role as well as confirm the total of number of users who will only
need access via mobile device.
2. Has the SAMTD viewed any demonstrations of asset management & work order solutions over the last 18 months? If so with which software solution(s)?